What does 24×7×365 remote hands mean?
That physical work can be requested all year round through the agreed procedure. Times, priorities, and terms depend on the contract and the task.
REMOTE HANDS · PHYSICAL ON-SITE SUPPORT · MADRID
Remote hands and 24×7 physical on-site support in Madrid
Remote hands make it possible to request physical work on equipment hosted at MAD-NE without sending your own staff to the facility, from anywhere in Spain.
The service is available 24×7×365. Each customer defines in writing the authorizations, priorities, operational channel, and applicable times.
Availability24×7×365
Goods-inHardware
InterventionAuthorized
TraceabilityPer task
01 / Operación física
Tasks ipcore can perform
| Task | Public scope |
|---|---|
| Goods-in | Receive hardware from couriers with prior coordination |
| Racking | Install switches, routers, and servers in the agreed rack |
| Cabling | Connect power and physical cabling as instructed |
| Reboots | Authorized shutdown, power-on, or reboot |
| Checks | Physical verification, LEDs, connections, and visible status |
| Replacements | Authorized replacement of disks, connectors, and cards |
| Shipments and RMA | Prepare or coordinate agreed shipments and returns |
| Installation support | Physical assistance during deployments or changes |
Any task not described must be reviewed before the intervention is accepted.
02 / Operación física
How a 24×7 intervention works
Access and remote hands are available 24×7×365, but each intervention must identify:
- authorized person or contact;
- customer and affected equipment;
- rack, position, or reference;
- exact task;
- expected result;
- stop conditions;
- urgency and window;
- channel for confirming the result.
Requests are made through the operational channel agreed with each customer. The public form is for starting a commercial conversation, not for ordering an intervention on equipment already hosted.
03 / Operación física
Authorization and traceability
Before acting, ipcore must be able to verify that the request comes from an authorized person and that the scope is unambiguous.
When an instruction is ambiguous, could affect other equipment, or requires a logical decision that is not ipcore's to make, the intervention stops and clarification is requested.
The goal is to execute exactly the agreed work, not to improvise changes on an architecture administered by another organization.
04 / Operación física
Physical scope of the service
Remote hands cover physical work on hosted equipment: goods-in, installation, cabling, checks, reboots, replacements, and RMA.
Administration of systems, applications, or databases can be agreed separately when the project requires an additional scope.
05 / Operación física
For remote customers, MSPs, and carriers
The service is especially useful when:
- the customer has no staff in Madrid;
- an MSP manages equipment for third parties;
- a carrier maintains a remote PoP;
- hardware must be received or replaced;
- an incident requires a physical check;
- a migration or installation needs support inside MAD-NE.
06 / Operación física
Terms in writing
The proposal or the contract details:
- included or billable tasks;
- billing unit;
- priorities;
- operational channel;
- applicable times;
- authorizations;
- escalation.
This way, each customer knows in advance how to request an intervention and what service level applies.
07 / Operación física
Frequently asked questions
Can ipcore receive hardware from a courier?
Yes, with prior coordination, sufficient references, and a clear instruction about the destination or the subsequent action.
Can you rack and cable equipment?
Yes. The scope, position, power, cabling, and expected result must be agreed beforehand.
Can you replace a disk or a card?
Yes, when the component, the equipment, the instruction, and the authorization are clearly identified.
What if I need systems or application administration?
An additional scope can be defined with the appropriate technology provider. ipcore's remote hands focus on physical work inside MAD-NE.
How does an existing customer request an intervention?
Through the operational channel and the authorized persons defined in their contract. The web form does not replace that procedure.
Next step
Tell us what equipment you have and what work you need to be able to delegate.
With that information we can define tasks, authorizations, priorities, and terms before hosting the infrastructure.