An MSP or integrator can use MAD-NE to build a solution with its own hardware and keep the management of systems, applications, backups, security, and support for its customers.
Before contracting, the following is agreed:
- who contracts the rack and the power;
- who contracts each connectivity circuit;
- who administers the systems;
- which persons are authorized to access or request work;
- how physical and logical needs are escalated;
- what information each party receives;
- how each component is invoiced.
The commercial and operational relationship is structured for each project, defining contracting, invoicing, points of contact, authorizations, and responsibilities before the hardware arrives.